Andorra turns Andorra Digital into public company to lead national digitalisation

Andorra Digital took a decisive step on 13 November when a law was approved converting it into a public company. The move gives the country a dedicated instrument to address digitalisation challenges on a national scale. Minister of Public Service and Digital Transformation Marc Rossell described the creation of Andorra Digital as “a natural and necessary step, and a clear commitment to keep digital transformation as a national priority,” linked to international benchmarks and the aim of a secure, competitive and inclusive digital future.

During the year, the Principality advanced its digital agenda through strategic agreements with global technology firms, including Google Cloud, Salesforce, Oracle, Apple Pay and Amazon Web Services. These memorandums of understanding are intended to build an ecosystem of international technology partners that support Andorra’s digital transition in a secure, reliable and agile way, accelerating the shift toward a digital economy and enhancing the country’s innovation and administrative modernisation.

The government, via the Ministry of Digital Transformation and Andorra Digital, has established the legal and technical infrastructure and regulatory bodies to enable an effective transformation focused on three pillars: citizens, businesses and public administration efficiency. Public–private collaboration is a fundamental element of that strategy.

The second edition of the Digital Forum, held from 28 to 30 October, focused on online child protection and the economic importance of digitalisation. The event brought together institutional leaders, tech companies, international experts and civil society organisations.

A key objective has been improving interactions between citizens, companies and the administration while reducing the digital divide. Upgrades to the electronic headquarters (Seu electrònica) and the creation of a new business procedures hub at Prat del Rull have expanded digital service channels, allowing simpler and more transparent online transactions. In September, more than 2,100 procedures were completed through the electronic headquarters—1,700 more than in the same month last year.

Other indicators of progress include that approximately 71% of the population already hold a digital certificate, nine organisations are connected to the Interoperability Bus, and Andorra ranks between 60th and 70th in the global cybersecurity index. These figures reflect steady advancement toward using digitalisation as a competitiveness tool.

Andorra Digital also develops bespoke technological solutions and a service catalogue tailored to sectoral needs. Digitisation programmes have received increased budget allocations within a cross-cutting strategy covering health, education and social services, with emphasis on placing the user at the centre of decisions.

Efforts to raise cybersecurity awareness have targeted both citizens and businesses. The National Cybersecurity Agency of Andorra (ANC-AD) has urged micro-enterprises and self-employed workers to strengthen protection systems and has organised training seminars to promote best practices in digital prevention. Initiatives to protect minors online have also been deployed.

New institutional structures created during the process include the ANC-AD, the Interoperability Bus and the Data and Documents Exchange Gateway (PIDA) to ensure secure communication between administrations and organisations; the Centre for Digital Wellbeing and Digital Skills (CBDCD) to promote technological capacity and protection among children and young people; and the Agency for Data Intelligence (AID), charged with implementing the national strategy on data governance and artificial intelligence.

Minister Rossell also launched the Digital Wallet, which allows citizens to carry identity documents such as passports or driving licences digitally, demonstrating practical steps toward everyday digital services.