Andorra la Vella to deploy civic agents, CCTV and campaigns to curb incivility

The Andorra la Vella communal council will roll out a package of measures next year to promote civility, including the creation of a civic agent role. Two civic agents, who will work jointly with the circulation department, will be charged with raising awareness of basic urbanity rules and, where appropriate, sanctioning violations. They are scheduled to begin work in January and will have a street presence “at all times of the day,” mayor Sergi González said at this week’s elderly council meeting.

Sant Julià de Lòria will also introduce the civic agent role in its municipal structure at the start of next year. Civility was a central topic at the council gathering, where older residents expressed concern about the growing number of electric scooters and skateboards travelling at high speed on pavements.

González said the commune will launch a communication campaign in the coming months to clarify the regulations governing the use of these vehicles. Social, Youth and Citizen Space councillor Maria Nazzaro noted that coexistence between pedestrians, scooters and bicycles is increasingly difficult in some areas, and called for designated zones where such vehicles can circulate and for restricting their passage when alternatives exist.

Council members also raised complaints about dog owners not collecting pet waste and about litter—particularly bottles and food packaging—along the river promenade. To address this, the commune will install CCTV cameras on the promenade and add recording devices at other locations in the parish to help prevent incivility and identify potential offenders.

Andorra la Vella has allocated six million euros this year to cleaning operations, more than 10% of its budget; the 2025 accounts total 56 million euros. González highlighted the many hours of work the department’s team devotes each week to keeping the parish in good hygienic condition.